Contact us by email
We currently use direct email contact to avoid broken forms, lost submissions, and automated spam.
Email
[email protected]
We review reasonable requests where possible. We do not guarantee an immediate response or a resolution for every request.
Typical response time
General requests are usually reviewed within 2 to 5 business days. More time may be needed when a banking or source check is required.
Helpful details to include
To make your request easier to review, include as much verifiable detail as possible.
- The relevant SWIFT/BIC code
- The official bank or institution name
- The country, city, and branch involved
- The exact URL of the affected page
- A short description of the error or requested update
- A public source or non-confidential bank document, if available